Customer Chargeback — December 2021
December 2021 customer chargebacks totaled $1.18M with healthy 4.0% markup generating $45.5K revenue — DoT bears 50% of costs, followed by HHS at 30% and OAG at 20%.
Customer Cost Distribution
Allocations align to expected proportional splits across all service towers.
Service Tower Breakdown
Application services drive 64% of customer charges through Supplier 1.
Cost Structure
Shared chargeback model accounts for 85% of total charges at $1.01M, with dedicated charges contributing $175.3K (15%). Most IT services are delivered through shared infrastructure rather than customer-specific dedicated resources.
Actions & Watch Items
Full AI Narrative
Customer Chargeback Analysis
December 2021 customer chargebacks totaled $1.18M with healthy 4.0% markup generating $45.5K revenue — DoT bears 50% of costs at $591.5K, followed by HHS at $355.1K (30%) and OAG at $236.4K (20%).
Customer Cost Distribution Mirrors Expected Allocation
DoT leads customer charges at $591.5K (50%), consuming the largest share across all service towers. HHS follows at $355.1K (30%) and OAG at $236.4K (20%), with allocations aligning to expected proportional splits.
DoT: $375.8K Application, $124.4K End User Compute, $91.3K Server
HHS: $225.5K Application, $74.6K End User Compute, $54.9K Server
OAG: $150.3K Application, $49.8K End User Compute, $36.3K Server
Application Services Drive 64% of Customer Charges
Supplier 1 generates $751.6K in customer charges (64%), primarily from Application tower services across all customers. Supplier 2 contributes $248.8K (21%) through End User Compute services, while Supplier 3 adds $182.5K (15%) via Server services.
Shared Services Dominate Cost Structure
Shared chargeback model accounts for 85% of total charges at $1.01M, with dedicated charges contributing $175.3K (15%). This indicates most IT services are delivered through shared infrastructure rather than customer-specific dedicated resources.
Generated 2026-03-18 09:54:45 by AI Insights Engine